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For assistance obtaining the software included with your product, please open a support ticket below. Be sure to include your hardware serial number in your request.
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Search Our Knowledgebase

You can find, how-to guides, video tutorials, and answers to commonly asked questions, in our knowledgebase.

Install Any Available Updates

Driver and software update installers are available for download from each product page. Be sure to install the latest updates for your product (if applicable).

Download The Product Manual

Each Akai Pro product has a dedicated product page on our site where you can find manuals, drivers, updates, feature lists, specifications, and more. Make sure to familiarize yourself with the product and any functions or operations described in the manual. Product manuals are available for download from each product page.

Community Support

Visit our Akai Pro community forums where you can ask online questions and exchange ideas and information with other customers

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When calling for help using a product, have your product with you, powered on, connected, and ready to use whenever possible.

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Please upload any documents that may help us to resolve your inquiry quickly. A receipt or proof of purchase is required to initiate a warranty claim. Simply upload an image of your sales receipt for review. This image can be a picture from a mobile phone camera, screenshot of an e-receipt, or scan of a physical receipt. File size cannot exceed 2MB.


200 Scenic View Drive

Suite 201

Cumberland, RI 02864

United States

Tel: 401.658.4032

Numark Alesis Europe LTD

Unit 3, Nexus Park

Lysons Avenue

Ash Vale

Hampshire GU12 5QE

United Kingdom

Tel: +44 (0) 1252 896040